• We make it simple. Browse our shop for the treat you’re craving, and then just follow the directions and you’ll be enjoying them in no time.
• So from our family to yours, make your special occasions even tastier …

 

PROMOTIONS

• Zukr Boutique Ltd reserves the right to withdraw promotional discounts at any time.

PAYMENT

 

• We accept all major credit and debit cards using Paypal secure gateway. To pay with debit or credit card select the second option below the sing in lines on Paypal page. You do not need to set up a Paypal account or to sign in if you prefer not to. You can use your credit or debit card at the checkout without logging into the Paypal account.
• Credit/Debit Card payments - We do not store our customer's financial details and we do not share any personal or order information with third parties.
• Payment made by bank transfer can be instant, but may take up to 3 days.
• Cash on collection - Please ensure you have the exact amount as we do not have a cash register. We can't accept cards or cheques.
• Zukr Boutique reserves the right to withdraw promotional discounts at any time.

 

DELIVERY

 

• Standard - Royal Mail Second Class Small Packets non-tracked service 2-5 working days delivery aim.
• Free Shipping - Royal Mail Second Class Small Packets non-tracked service 2-5 working days delivery aim. 
• Next Day By 1pm - Royal Mail Special Delivery service is guaranteed service fully tracked with proof of delivery digital signature.
• International - Airmail Small Packets non tracked service 1-2 weeks delivery aim. Also available on request are FedEx World Economy 5+ days delivery aim and FedEx World Express 1-3 working days delivery aim (subject to availability). 
  
  
• Please note Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands are on 2-7 day service. 
• Unfortunately we cannot be held responsible for delays or losses caused by Royal Mail which are outside of our control. 
• We strongly recommend selecting the FedEx service for delivery of brownies internationaly. Failiure to do so may result in your receiving the product past it's use by date.
• Please note that we do not have tracking information for standard First Class and Airmail Small Packets but do hold a proof of postage certificate. 
• Royal Mail cannot accept a claim for loss unless 15 working day or more have passed since the item was posted (Inland) according to Royal Mail Terms and Conditions. For European destinations it is 20 working days and 25 working days for the rest of the world. However if your item hasn’t arrived by then please make sure you contact us asap so we can proceed with the claim as there is only 30 days to put the claim through. If you are still not sure if those rules apply to your order please contact us and we will be happy to assist you. Please note that Damage Claims cannot be accepted for perishable (food) items by us or third party (Royal Mail).
• Loss Claims - Inland (UK) If your haven't received your order first we recommend to check with Post Office or your Royal Mail depot if it's not sitting there (in many cases the calling card gets thrown away or overlooked as junk mail). We must allow 15 working days since the time of dispatch (you have this in your email confirmation). Once we are sure the item wasn't delivered or returned to us we will then put a claim through for you. This usually takes few weeks might take up to 30 calendar days. Once Royal Mail finishes their investigation and confirm that the parcel was indeed lost we will re-send or refund your order. We cannot re-send or refund orders before the investigation is concluded. 
• Damage Claims - If your item was damaged and part of your contents are missing we may put claim through as well with the same deadlines as loss. If however your order was smashed, melted or otherwise visually damaged we cannot claim as perishable items (food) do not qualify for the insurance from Royal Mail. If you have questions please email us we will get back to you promptly.
• Loss/Damage Claims - International - these are similar to UK claims in process but we must allow 20 working days for delivery in Europe and 25 working days for delivery in rest of the world. Claims might also take up to 3 moths to be concluded by Royal Mail.
• Loss or Damage claims must be made within 80 calendar days from the postage date.

 

REFUND

 

• If you are unhappy with your order we will refund the item value (shipping will not be refunded) once the item is returned to us within 10 days from the dispatch date unopened or otherwise damaged. Damaged and delayed items will be disposed of and your refund denied. Customers are responsible for the return shipping costs. Brownies and macarons are non-refundable under any circumstances. If for example your item has melted or squashed in post, or has been delayed and your order is past it’s best before date, the RM’s insurance does not cover cases like that and will not be compensated. Please note that situations like that are outside of our control and we cannot be held responsible for incidents occurring during transit. It is customers responsibility to consider their climate conditions. We cannot be held responsible for heat damage or delays. Food items are NOT refundable once opened. Once paid subscriptions of any kind cannot be refunded fully nor partially.
• Perishable items are generally non refundable. Any claims or disputes raised by a customer will be declined by us and third parties involved in any kind of transaction.

 

ADDITIONAL INFORMATION

 

• We kindly ask our customers to consider their current climate conditions as we cannot be held responsible for heat damage. Thank you!
• By purchasing from our shop you will be automatically subscribed to our mailing list which you can opt out of at any time.
• Registered at Summit House, 4-5 Mitchell Street, Edinburgh, EH6 7BD Midlothian, United Kingdom | Company No. SE 434361
• Licensed Kitchen: 3 Salisbury Place, Edinburgh EH9 1SL United Kingdom